Most of us dread that snobbish lady at the counter, or the cold shouldered guy at the information booth. The rest of us just want very basic information which can be answered in seconds, but we easily get terrified to even ask because of other peoples unfriendly nature.
A machine can never replace a human being when it comes to understanding and proper customer service, however in some situations we will need their help to provide the simplest tasks for valued clients. Self service kiosks prove to be the best solution to an added customer service machine. They can perform the most basic functions such as tell directions, provide queue numbers, and are also used at the airport for self check INS.
An Easy Information System
One of the best things about self service kiosks is that they can hold a lot of information which can be easily accessed by anyone. Most malls and public places would use these kiosks to provide basic information to the public. These automated machines can be used anywhere, and in any industry. The airline industry uses kiosks to help lessen longer lines by providing self check in services. This way, passengers will be able to check in on their own, faster. Malls and public places such as parks and tourist spots can use these kiosks to provide information about a certain location.
Increased Quality of Customer Service
The hospitality industry is a good example of an industry that should always provide high standards when it comes to customer service. This is also an industry where kiosks are needed the most. During peak months when staff have a hard time controlling the guests pouring in, kiosks can provide faster, more efficient service levels. Special check in kiosks is now being used in hotels and airports to better serve clients. This way, staff can leave all the simple tasks to a self service kiosk and concentrate more on in depth customer relations and personal service. When it comes to customer service, each guest has to be provided with fast and efficient service whether it is provided by a human being or by an automated machine.
Reduce Operating/Labor Cost
For companies who are just starting up and still do not have enough funds to hire a huge number of employees to answer to the growing demand, self service kiosks is the best solution. One example is the use of self service kiosks in telecoms solution companies. These kiosks are usually scattered all over the company building and in customer service booths. They serve as queue number generators and even as the instant go to person when it comes to knowing more about the service and specials provided by the company.